Profesionalisme Dokter dan Kepuasan Pasien di Rumah Sakit dan Klinik Kota Malang

(1) Universitas Pelita Harapan Jakarta
(2) Universitas Pelita Harapan Jakarta

Abstract
Keywords
References
Alsarayreh, M. N., Mahasneh, M. S. M., & Nawaiseh, K. H. A. A. (2017). A Study of the Determinants Influencing Customer Satisfaction in the Medical Tourism Industry in Jordan. International Review of Management and Marketing, 7(3), 349-356. Available at: https://dergipark.org.tr/en/pub/irmm/issue/32110 /356037?publisher=http-www-cag-edu-tr-ilhan-ozturk
Batbaatar, E., Dorjdagva, J., Luvsannyam, A., Savino, M. M., & Amenta, P. (2017). Determinants of patient satisfaction: a systematic review. Perspectives in Public Health, 137(2), 89–101. https://doi.org/10.1177/1757913916634136
Bekti, R. S., Irnanda, C. P., & Soeharto, S. (2018). Teachers’ Perception Of Professionalism In Competency-Based Medical Education: Are There Any Differences? Jurnal Pendidikan Kedokteran Indonesia: The Indonesian Journal of Medical Education, 7(1), 20. https://doi.org/10.22146/jpki.35538
Dinas Kesehatan Provinsi Jawa Timur. (2021). Profil Kesehatan 2020. Surabaya.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hawthorne, G., Sansoni, J., Hayes, L., Marosszeky, N., & Sansoni, E. (2014). Measuring patient satisfaction with health care treatment using the Short Assessment of Patient Satisfaction measure delivered superior and robust satisfaction estimates. Journal of Clinical Epidemiology, 67(5), 527–537. https://doi.org/10.1016/j.jclinepi.2013.12.010
Hilkenmeier, F., Bohndick, C., Bohndick, T., & Hilkenmeier, J. (2020). Assessing Distinctiveness in Multidimensional Instruments Without Access to Raw Data – A Manifest Fornell-Larcker Criterion. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.00223
Jalil, A., Zakar, R., Zakar, M. Z., & Fischer, F. (2017). Patient satisfaction with doctor-patient interactions: a mixed methods study among diabetes mellitus patients in Pakistan. BMC Health Services Research, 17(1), 155. https://doi.org/10.1186/s12913-017-2094-6
Kanter, M. H., Nguyen, M., Klau, M. H., Spiegel, N. H., & Ambrosini, V. L. (2013). What Does Professionalism Mean to the Physician? The Permanente Journal, 17(3), 87–90. https://doi.org/10.7812/tpp/12-120
Kessler, D. P., & Mylod, D. (2011). Does patient satisfaction affect patient loyalty? International Journal of Health Care Quality Assurance, 24(4), 266–273. https://doi.org/10.1108/09526861111125570
Mueller, P. S. (2015). Teaching and assessing professionalism in medical learners and practicing physicians. Rambam Maimonides Medical Journal, 6(2), e0011. https://doi.org/10.5041/RMMJ.10195
Popa, D., Druguș, D., Leașu, F., Azoicăi, D., Repanovici, A., & Rogozea, L. M. (2017). Patients’ perceptions of healthcare professionalism—a Romanian experience. BMC Health Services Research, 17(1), 463. https://doi.org/10.1186/s12913-017-2412-z
Pratiwi, R. D., & Putra, R. S. P. (2021). Pengaruh Pelayanan Prima terhadap Kepuasan Pasien Rawat Jalan RSUD Labuang Baji Makassar. Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo, 7(1), 30-44. https://doi.org/ 10.29241/jmk.v7i1.587
Radio Republik Indonesia. (2021). “Perhimpunan Rumah Sakit Jawab Tudingan ‘Meng-Covid-kan Pasien’. Available at http: //rri.co.id/nasional/peristiwa/1085255/perhimpunan-rumah-sakit-jawab-tudingan-meng-covid-kan-pasien. (Diakses: 1 Maret 2022)
Ratelle, J. T., Halvorsen, A. J., Mandrekar, J., Sawatsky, A. P., Reed, D. A., & Beckman, T. J. (2020). Internal Medicine Resident Professionalism Assessments. Academic Medicine, 95(6), 902–910. https://doi.org/10.1097/ACM.0000000000003114
Rumah Sakit Lavalette Malang. (2021). Indikator Mutu Nasional Tahun 2021. Available at http://lavalettehospital.com/indikator-mutu-nasional-tahun-2021. (Diakses: 1 Maret 2022).
Rumah Sakit Umum Daerah Dr. Saiful Anwar Malang. (2020). Laporan Kinerja Tahun 2020. Malang.
Shirley, E. D., & Sanders, J. O. (2013). Patient Satisfaction: Implications and Predictors of Success. The Journal of Bone and Joint Surgery-American Volume, 95(10), e69-1–4. https://doi.org/10.2106/JBJS.L.01048
Taber, K. S. (2018). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 48(6), 1273–1296. https://doi.org/10.1007/s11165-016-9602-2
Taibah, S. (2018). Dental professionalism and influencing factors: patients’ perception. Patient Preference and Adherence, Volume 12, 1649–1658. https://doi.org/10.2147/PPA.S172788
Tangdilambi, N., Badwi, A., & Alim, A. (2019). Hubungan Kualitas Pelayanan Kesehatan terhadap Kepuasan Pasien Rawat Jalan RSUD Makassar. Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo, 5(2), 165–181. https://doi.org/10.29241/jmk.v5i2.164
Article Metrics
Abstract View

DOI: 10.29241/jmk.v8i2.1026
Refbacks
- There are currently no refbacks.
Copyright (c) 2022 Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo

This work is licensed under a Creative Commons Attribution 4.0 International License.