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Profesionalisme Dokter dan Kepuasan Pasien di Rumah Sakit dan Klinik Kota Malang

DOI: 10.29241/jmk.v8i2.1026

Author

Carissa Putri Irnanda(1*), Albert Surya Wanasida(2)

(1) Universitas Pelita Harapan Jakarta, Indonesia
(2) Universitas Pelita Harapan Jakarta, Indonesia
(1*) Corresponding Author

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Abstract

Pandemi COVID-19 mengakibatkan penurunan jumlah kunjungan rumah sakit di Jawa Timur pada tahun 2020. Seiring dengan hal tersebut, beberapa rumah sakit di Kota Malang memiliki nilai indeks kepuasan pasien yang tidak memenuhi target pada tahun 2020-2021. Pada masa pandemi ini, profesionalisme dokter menjadi isu hangat di kalangan masyarakat, karena dokter dianggap mengambil keuntungan dengan mendiagnosis COVID-19. Tujuan dari penelitian ini adalah untuk mencari hubungan antara profesionalisme dokter terhadap kepuasan pasien.Penelitian kuantitatif observasional dengan desain potong lintang. Populasi target yaitu penduduk atau yang berdomisili di Kota Malang, Jawa Timur. Pengambilan data dengan media kuesioner secara daring pada bulan Februari hingga Maret 2022. Analisis statistik data dilakukan dengan aplikasi SmartPLS. Penelitian dilakukan terhadap 100 orang responden. Hasil penelitian menyatakan bahwa profesionalisme dokter memiliki hubungan yang signifikan terhadap kepuasan pasien (p=0,000). Profesionalisme dokter merupakan komponen penting untuk diprioritaskan oleh manajer untuk meningkatkan kepuasan pasien di rumah sakit dan klinik.

Keywords

Physicians professionalism, patient satisfaction, hospital, clinic

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