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Pengaruh Faktor Kepuasan Kerja terhadap Kualitas Komunikasi Dokter-Pasien di Puskesmas Kota Cirebon

DOI: 10.29241/jmk.v7i2.622

Author

Lintangkerty Suryanagari(1*), Tri Pitara Mahanggoro(2), Elsye Maria Rosa(3)

(1) Universitas Muhammadiyah Yogyakarta
(2) Universitas Muhammadiyah Yogyakarta
(3) Universitas Muhammadiyah Yogyakarta
(1*) Corresponding Author

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Abstract

Kepuasan kerja merupakan salah satu satu bentuk kesejahteraan dokter. Kepuasan kerja dokter sebagai provider pelayanan kesehatan perlu menjadi perhatian agar meningkatkan kualitas pelayanan kesehatan. Komunikasi dokter-pasien merupakan salah satu bentuk pelayanan kesehatan dan dianggap sebagai hal utama dalam pelayanan kesehatan. Oleh karena itu, penelitian terkait faktor-faktor kepuasan kerja dokter terhadap kualitas komunikasi dokter-pasien bermanfaat untuk dilakukan. Jenis penelitian yang digunakan yaitu studi kuantitatif dengan model analisis jalur (path analysis) dengan strategi penelitian survei menggunakan kuesioner yang diisi oleh dokter dan pasien. Populasi merupakan seluruh dokter yang bekerja di puskesmas Kota Cirebon. Sampel penelitian dipilih memenuhi kriteria inklusi dan eksklusi. Jumlah sampel terdiri 44 dokter yang tersebar di 21 dari 22 puskesmas di Kota Cirebon dan 10 pasien per dokter sebagai responden. Analisis data menggunakan SPSS dan PLS-SEM. Penelitian ini menguji 5 faktor intrinsik kepuasan kerja, yaitu pencapaian, pekerjaan itu sendiri, pengakuan, tanggung jawab dan promosi serta pengembangan terhadap komunikasi dokter-pasien. Salah satu faktor kepuasan kerja dokter, yaitu pekerjaan itu sendiri (work itself) berpengaruh terhadap kualitas komunikasi dokter-pasien (p-value 0,010). Pengaruh faktor-faktor ekstrinsik kepuasan kerja dokter terhadap komunikasi dokter-pasien disarankan untuk penelitian selanjutnya.

Keywords

job satisfaction, physician-patient communication, performance, motivation

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