1. Home
  2. Vol 3, No 2 (2025)
  3. Ibrahim

Sosialisasi Sistem Scheduling Appointment Berbasis Website pada Poli Rawat Jalan di RSUD Sidoarjo Barat

DOI: 10.29241/jaj.v3i2.2183

Author

Mochammad Malik Ibrahim(1*), Fitria Rakhmawati(2), Rizki Monika(3), Eka Yuliani Putri Harsanti(4), Erika Puji Lestari(5), Evania Risky Laylia(6), Ria Irmanda Putri Melani(7), Wulan Ayu Puspita(8), Anggilia Difani Putri(9)

(1) STIKES Arrahma Mandiri Indonesia
(2) STIKES Arrahma Mandiri Indonesia
(3) RSUD Sidoarjo Barat
(4) RSUD Sidoarjo Barat
(5) RSUD Sidoarjo Barat
(6) RSUD Sidoarjo Barat
(7) STIKES Arrahma Mandiri Indonesia
(8) STIKES Arrahma Mandiri Indonesia
(9) STIKES Arrahma Mandiri Indonesia
(1*) Corresponding Author

Full Text

Full Text: View / Download PDF

Article Metrics

Abstract View : 13 times; PDF Download : 8 times

Abstract

Digitalization in the health sector has been regulated in the Minister of Health's Decree Number HK.01.07/Menkes/1559/2022. This transformation effort can help provide optimal services. One form of this digitalization adoption can be seen in the presence of digital appointments, which can also be referred to as online service reservations. Service reservations or making appointments with doctors, which were previously done conventionally, can now be done online to make it easier for both patients and staff. RSUD Sidoarjo Barat has a digital appointment system based on a website that can be utilized by both old and new patients. However, many patients are still unaware of the existence of this website. Based on secondary data from patient visits on January 4 and 6, 2025, there were 196 patients who registered online out of a total of 746 patients, with a percentage of 26%. The small number of patients who chose to register online is because many patients are not yet aware of the availability of online registration. The purpose of this community service is to educate patients about the benefits of creating schedules online and how to schedule online. The method used was outreach by approaching outpatient clinic patients who were waiting at the registration desk of RSUD Sidoarjo Barat. The socialization was carried out by distributing leaflets containing information about the ease and how to make appointments using the RSUD Sidoarjo Barat online registration website, as well as a video on how to schedule online using the web. Out of the 32 participants in this activity, 13 respondents were able to schedule online using the website. In this socialization activity, obstacles were encountered such as patients who do not have a mobile phone, patients who prefer to register offline because they cannot use a mobile phone, and patients who lack support from their families. To maximize the utilization of the web-based online scheduling system, facilities and infrastructure are needed, such as system ease of use, compatibility of device specifications (smartphones), and support from staff to disseminate information to patients, such as through social media. In addition, support from the patient's family can help maximize the utilization of this system:

Keywords

Digital Appointment; Healthcare; Outpatient Registration

References

1. Aribowo K, Purwanda E, Rahmi AS. Hubungan Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pasien di Rumah Sakit. Jurnal Akuntansi, Manaj dan Ilmu Ekon. 2024;05(1):58–68.

2. Amadeo Leonardo S. Pengaruh Kulitas Software, Akurasi Informasi, ketepatan Waktu Informasi, dan Relevansi Informasi terhadap Kepuasan End-User Sistem Informasi Akuntansi (Studi Empiris pada Karyawan Perusahaan Retail Department Store Wilayah Jakarta). Ultim Account. 2015;7(2):32–53.

3. Indonesia KKR. Penerapan Sistem Pemerintahan Berbasis Elektronik Bidang Kesehatan Dan Strategi Transformasi Digital Kesehatan. Nomor HK.01.07/MENKES/1559/2022 Indonesia; 2022.

4. Sutabri T, Enjelika D, Mujiranda S, Virna L. Transformasi Digital di Puskesmas Menuju Pelayanan Kesehatan yang Lebih Efisien dan Berkualitas. IJM Indones J Multidiscip [Internet]. 2023;1(5):1705–16. Available from: https://journal.csspublishing/index.php/ijm

5. Purnamasari AT. Peningkatan Pengetahuan Tentang Jaminan Kesehatan Nasional (Jkn) Melalui Sosialisasi Di Kelurahan Kampung Dalem Kota Kediri. Abdimas Galuh. 2022;4(2):1283.

6. Aturrohma B. Efektifitas Edukasi Kesehatan dengan Media Leaflet terhadap Peningkatan Pengetahuan PUS tentang Pemeriksaan IVA. J Comperhenive Sci. 2024;15(1):37–48.

7. Anjnelica S, Mingkid E, Rondonuwu SA. Manfaat Sosialisasi Program Badan Penyelenggara Jaminan Sosial Kesehatan Bagi Masyarakat di Kecamatan Sario. ACTA DIURNA. 2017;VI(1).

8. Kartika Ratna Handayani, Sihar Tambun. Pengaruh Penerapan Sistem E-Filing Dan Pengetahuan Perpajakan Terhadap Kepatuhan Wajib Pajak Dengan Sosialisasi Sebagai Variabel Moderating (Survei pada Perkantoran Sunrise Garden di Wilayah Kedoya, Jakarta Barat). Media Akunt Perpajak. 2016;1(2):59–73.

9. Sriwiyati L, Hartono M, Santoso B. Hubungan Pengetahuan dan Sikap dengan Penerapan E-Health dalam Sistem Pendaftaran Online. 2024;12(1):93–101.

10. Dalyono CT. Pengaruh Media Massa Dan Pengetahuan Tentang Teknologi Informasi Terhadap Pemanfaatan Teknologi Informasi Dan Tingkat Modernitas Generasi Muda Kota Yogyakarta. J Ilmu Komun . 2010;8(1):86–95.

11. Putri H. Persepsi Masyarakat Keluarahan Amplas terhadap Sosialisasi Program Jaminan Kesehatan Nasioal - Kartu Indonesia Sehat (JKN-KIS). Sumatera Utara; 2020.

12. Fitriani Y. Analisis Pemanfaatan Berbagai Media Sosial sebagai Sarana Penyebaran Informasi bagi Masyarakat. Paradig - J Komput dan Inform. 2017;19(2):152.

13. Widaningtyas E, Prasetyowati A, Fasabi NA. The Correlation between Characteristics of Patient and Their Behavior of Bringing Patient Card in The Registration of Puskesmas Tlogosari Wetan Semarang City. In: International Proceedings the 2nd International Scientific Meeting on Health Information Management (ISMoHIM) 2020. 2020. p. 413–9.

14. Rangkuti DSR, Tarigan AM, Rachelia PH. Associated effective communication on outpatient registration officers with patient satisfaction at Adven Hospital Medan. J Pharm Sci. 2024 Feb;7(1 SE-Original Articles):10–9.

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Jurnal Abdimas Jatibara

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.